MTN accuses ISO of breaking into its data center

Telecommunication giants, MTN Uganda has accused the Internal Security Organization (ISO) of trespassing into their data center where they disconnected their servers.

On July 3, acting MTN chief executive officer Anthony Katamba wrote to the executive director of Uganda Communications Commission (UCC) Godfrey Mutabazi, protesting the trespass and illegal access to their data center at Mutundwe by security men he suspects to be officers of ISO.

The ISO men on July 2 kidnapped Moses Musasizi, a contractor manager in charge of data center facilities at Huawai who has physical access to the MTN data center.

He was for hours detained at ISO offices at Nakasero until 9:00pm when they took him to MTN data center at Mutundwe.

“He was forced to provide access to the above Kidnappers who subsequently directed him to disconnect four servers in our data centre,” Katamba wrote.

Katamba’s complaint was based on footage captured by MTN’s closed circuit television (CCTV) and has since reported to Police a case of illegal intrusion in to their data centre since there was no search warrant, court order or any request for information that necessitated the invasion.

“We await police investigation to determine the nature of the above officers” Katamba noted.

Katamba also noted that the incident posed a serious security risk to their telecommunication infrastructure and customer data which are protected under the Uganda Communication Act 2013.

“Our servers above have been off since yesterday and are yet to be reconnected. As a result of which MTN is currently unable to offer some services such as processing of call data records, resolution of customer queries and mobile money micro-lending.”

He also sought for government support in securing police guards for their switching centers at Mutundwe, Kololo and Nakawa.